Service Agreement:
Warranty/Parts Replacement Notice:
Any repairs made by C4K may void the factory or supplemental warranty on your computer/device. If your computer/device needs repair and it is covered by warranty, C4K recommends that the customer contact the entity that sold or manufactured the computer/device for information about repairs covered under warranty. C4K may act as a liaison between its customers and the manufacturer(s) of its customers personal computer/device only in the capacity of reporting the problem, utilizing technical support, and scheduling repair service for your computer/device, if preferred. Replacement parts may be recommended by C4K, but the customer remains responsible for all replacement parts. Customers will be consulted by C4K before any hardware replacements or upgrades are made during the diagnostic phase of the service agreement.
Data Backup/Restoration Notice:
C4K provides no guarantees (implied or otherwise) regarding data backup or restoration. Backups and restoration are by request ONLY. Windows and Program File folders will NOT be backed up or restored unless expressly requested in writing on this agreement by the customer. In addition, C4K, is in no way repsonsible for the content of the data on its customers computer/device. Please be advised that if during the normal diagnostic and repair, backup, or restoration of your data, and computer hardware content is found that would be in violation of state or federal laws, C4K will report the incident to the proper law enforcement agency. Data will be backed up and restored as is.
Questions to ask yourself before bringing your computer in for work.
- Are you aware that changing or updating the Operating System significantly changes the way your system looks and preforms?
- Do you understand that because we are a volunteer only non profit organization that it will take a minimum of at least 3 business days to complete repairs on your computer. Do you also understand, that during holidays and during college/school time, that it may take longer?
- Do you understand, after 90 days, if you have not come to collect your computer or pay for work completed, that your computer/device will be considered abandoned and C4K will retain the right to use or dispose of it properly?
All computers refurbished/sold/or donated to a client are subject to a LIMITED 90 day repair or replace warranty. This warranty does NOT cover virus removal or repair due to damage by misuse. If you are unsure if your computer is covered please contact us for more information.
